Customer Quality and Bench Test Assistant Manager
About this position
Responsibilities
• Ensure the commissioning of new test products/equipment and the replacement of old ones.
• Define technical testing strategy in terms of hardware and software including update and global support for test equipment.
• Ensure preventive and curative maintenance for all test equipment.
• Ensure the compliance of tools with the Process Testing.
• Ensure the compliance of test bench development with customer requirements and the internal strategy.
• Ensure the relation with benches and tools suppliers (acquisition, training, maintenance, and support topics).
• Lead for the whole organization the definition and management of test benches standards, new test procedure and measurements technics.
• Support R&D team (Global team) to develop specific test set up or test bench.
• Identify leverages to optimize maintenance cost, quality and suppliers and implements them.
• Conducting research on new technology that could improve efficiency in an organization’s operations.
• Monitor KPIs, customer quality reports and oversee the development and implementation of improvement measures as directed by management.
• Monitor and report quality issues and take necessary action.
• Identification and analysis of quality issues, parts returns and quality risks and formulation of necessary.
• Responding appropriately to customer complaints, assurances and investigation and monitoring the implementation of follow-up measures to maintain customer satisfaction and identify way to improve customer experience.
• Provide direct guidance and direct to bring processes in line with company’s quality policy and industry management system certification, like ISO standards/IATF etc. ensure that product quality meets customer requirements.
• Responsible for the day-to-day management of the team.
• Execute and report lessons learned, and quality issues.
• Tracking project progress to stay on top of project information.
• Ensure product meet’s customer’s quality standards.
• Provide guidance and support to the team.
• Creating reports on process improvements to share with management and other departments.
• Report project phase and quality gate assessments during the project launch period for equipment, production, and product certification.
• Participate and support the team in the effective negotiation of specification gaps with customers under the leadership of an experienced Sr.
• Other tasks assigned by the superior.
Requirements
• Bachelor/master’s degree in engineering or equivalent at least 10 years of experience in a similar area, preferably in automotive.
• Mechanical & mechatronic knowledge.
• Background experience in brakes / products knowledge.
• System overview & software development knowledge.
• Functional safety knowledge.
• Project Management ability.
• Tests / benches expertise.
• CAD and PLM tools.
• Fluent English level.
• Expert and lead others in area of.
• Reliability test.
• Failure analysis.
• Physical and chemical analysis.
• Data analytics software.
• Root cause analysis such as 6Sigma, DMAIC, DFSS.