Curator / Butler

Hilton (Indonesia) (Kecamatan Nusa Penida, Bali, Indonesia)

Bali, Indonesia

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 124 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube. 

About this position

The Curator will play an essential role in strategies and managing the guest experience throughout their journeys, providing personalized service in a prompt, friendly, and professional manner while maintaining a positive image through all areas of guest contact.

Responsibilities

As the Guest Curator, you will be responsible for performing the following tasks to the highest standards:
• Review arrival list to welcome the guest
• Greats guest upon arrival with warm welcome and personalize service
• Ensure to Be aware of Resort daily Activity
• Ensure Guest History Record is updated after Guest’s departure
• Assist in other villas or areas as requested by Manager
• Control Inventory for all items in the Guest room, Living Areas such as glassware & flatware
• Anticipate Guest needs by learning their preferences, allergies, dislike, etc
• Liaise with HSK to ensure standards are maintained, especially in terms Housekeeping service, turndown and special arrangement
• Liaise with F&B to ensure reservation, amenities and possible allergies are well communicated
• Assist with preparation and service for all in room functions and parties when required.
• Be knowledgeable with regard to hotel facilities, island activities
• Organize special requests for UMANA Guest; Honeymoon turndowns, Birthday surprise or any arrangement in related to guest request
• Ensure compliance with health and quality standards
• To report for duty punctually, wearing the correct employee uniform following the appearance standards.
• To report to work on the scheduled days at the scheduled time. All the schedules are subject to change without prior notice.
• Follow all safety policies to ensure a safe work area.
• To do side duties as assigned on a daily basis by the supervisor and/or Manager.
• To handle guest enquiries in a courteous and efficient manner.
• Gather, summarize, and provide information to the guest about the property and the surrounding area amenities, including special events and resort activities
• Answer, record, and process all guest calls, massages, requests, questions, or concern.
• Made guests summary every end of shift

Requirements

• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment
• Knowledge of hotel facilities and local attractions
• Ability to anticipate guest needs and preferences
• Proficiency in handling guest inquiries and complaints
• Flexibility to work various shifts, including weekends and holidays
• Commitment to maintaining high standards of service and quality