Conrad Bali - Quality Manager

Hilton (Indonesia) (Kecamatan Nusa Penida, Bali, Indonesia)

Bali, Indonesia

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 124 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube. 

About this position

The role of the Quality Manager at Conrad Bali is critical to upholding the company's first-class reputation within the industry by ensuring that all aspects of the business meet high standards of quality.

Responsibilities

As a Quality Manager, you will responsible for performing the following tasks to the highest standards:
• Implementing and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards.
• Develop and implement quality assurance and quality control processes and procedures to ensure consistency and adherence to quality standards.
• Ensure the organization complies with relevant industry standards, regulations and quality certifications.
• Identify opportunities for process improvements and efficiencies and implement strategies to enhance quality.
• Conduct regular internal audits to assess compliance with quality standard and identify areas for improvement.
• Maintain accurate and up to date quality documentation, including quality of manuals, procedures and records.
• Assess potential risks to quality and implement measures to mitigate these risks.
• Analyze quality data and metrics to identify trends, defects and areas for improvement.
• Be responsible for the sustainability program in the organization.
• Generate reports on quality performance and present findings to management and relevant stakeholders.

Requirements

• Previous experience in quality management or a related field is essential, with several years of experience often being preferred.
• A strong understanding of quality management principles, quality standards and quality improvement.