Conrad Bali - Housekeeping Room Controller
About this position
Responsibilities
As the Housekeeping Room Controller, you will be responsible for performing the following tasks to the highest standards:
• Complete knowledge of operational systems in the Housekeeping/Front Office and Hilton standard operating policies and procedures.
• Complete knowledge of Hilton’s programmes e.g. SALT, Enrolment.
• Build relationships with guests to delight and gain loyalty.
• Maintain and enforce quality standards and procedures from guests’ pre‐arrival, to guests’ arrival, guests’ in‐house stay to guests’ departure.
• Maintain the Back Office support team’s operation and workflow to maximize guests’ satisfaction.
• Monitor all Housekeeping team members to ensure that hotel policies and procedures are adhered to.
• Identify needs, problems and issues and formulate training curriculum.
• Maintain a positive and highly motivated working environment that promotes teamwork.
• Maintain communication tools and channels for the dissemination of information and workflow in the section.
• Manage rooms control processes and prepare for arrival and departure.
• Manage the hotel’s guest database and maintain the integrity of the central information database.
• Ensure that Housekeeping team members achieve consistency in standards, service excellence, product knowledge and technical skills.
• Ensure the highest level of safety and security by facilitating effective training programmes, delivering a high degree of awareness amongst team members.
• Maintain personal presentation to hotel and Hilton standards.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Requirements
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: