Conrad Bali - Director of Operations

Hilton (Indonesia) (Kecamatan Nusa Penida, Bali, Indonesia)

Bali, Indonesia

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 124 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube. 

About this position

A Director of Operations oversees and directs all aspects of the hotel operational departments, ensuring high levels of customer satisfaction while maximizing revenues and minimizing operating costs.

Responsibilities

As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:
• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.
• In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
• Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
• Train and implement Hilton standards and related departmental regulations.
• Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition.
• Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
• Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
• Manage all direct reports professionally, encouraging good teamwork and operations.
• Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report.
• Conduct regular Operations meetings including all direct reports.
• Supervise team members’ performance and grooming daily.
• Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
• Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
• Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions.

Requirements

• Proven experience in a similar role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Knowledge of hotel operations and management.
• Strong financial acumen and budgeting skills.
• Ability to work under pressure and meet deadlines.
• Commitment to delivering high levels of customer service.