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Retail Trainer

Hermès
Hermès (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

About this position

The Retail Trainer is responsible for facilitating and supporting all product and service training programs for the network, ensuring that retail teams are equipped with the necessary skills and knowledge to drive performance and enhance customer experience.

Responsibilities

• Facilitate and support all product and service training programs for the network, including but not limited to the following:
• Product training: seasonal trainings and strategic product focused trainings
• Culture: induction trainings and Hermès Client Culture
• Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams
• Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams
• Identify training requirements and develop training materials to suit each store
• Design and develop effective focused training modules for in-store morning briefings and digital training
• Strategically plan product training to support the retail teams to drive performances in key metiers
• Support store openings, Retail animation and ad hoc event when necessary
• Actively participate in training seminars
• Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting
• Be the liaison for Hermès international training department and the regional training team
• Contribute feedback and share best practices on product training related topics
• Develop effective training programs to improve retail performance
• Promote self-learning culture for retail teams to advance learning of Hermès client culture, our products, heritage and know how

Requirements

• Proven experience as a Retail Trainer or similar role
• In-depth knowledge of luxury brand standards, products, and client expectation
• Fluency in English and Thai, with the ability to deliver sessions in both languages
• Passionate about training, extensive product knowledge, and a good understanding of retail trends
• Clear and confident presentation and communication skills to ensure productive training sessions
• Proficiency in Microsoft Office, especially Microsoft PowerPoint
• Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask
• Works autonomously and proactively

Benefits

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Huneety A.I Salary Estimate
30,000 - 50,000 THB per month