Customer Enquiries Roles (Chinese mandarin Speaking)

HCL Technologies (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

HCLTech is a global technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2024 totaled $13.4 billion

About this position

The Customer Enquiries Role requires a candidate who can effectively handle customer communications and inquiries, particularly in Chinese Mandarin, while coordinating with various departments to resolve issues and provide support.

Responsibilities

• Attend customer calls, emails, and chat.
• Attend customer requests such as; checking product availability for a certain point in time, order status, request for a price quotation, request for information about account status and outstanding payments, and request an account statement, a copy of an invoice, or delivery document.
• Coordinate other departments such as Order management, collections dispute, and cash application team to resolve a customer inquiry.
• Process account receivable and general support related to finance functions as required.
• Adhere to TAT and currency and manage queues and inquiries as per agreed metrics.
• Report out daily performance and update all performance logs.
• Hands on when rotational shift is required.

Requirements

• Good communication skills with good command in English.
• Fluency in third languages: Chinese Mandarin/HSK Certificate if applicable.
• Good analytical skills and problem-solving.
• Good listening and comprehension abilities.
• Multitasking and ability to coordinate with multiple stakeholders.
• Can do attitude and flexible with scope of works.
• Available to join immediately is strongly considered.