Halodoc is a secure health-tech platform with a mission to simplifying access to healthcare by connecting millions of patients with licensed doctors, insurance, labs, and pharmacies in one simple mobile application. Halodoc’s innovative technology, nimble services, and patient focus enable a host of solutions including 24/7 doctor tele consultation via chat, voice or video; medicine purchase & delivery; lab services at home; and strong customer support.
Halodoc is the 2018 Forbes Indonesia Choice Award winner and Galen Growth’s 2018 Most Innovative HealthTech Startup in Asia, a testimony to a team of compassionate, innovative, trustworthy and agile people who take ownership of their work in building the most trusted digital healthcare company.
You are expected to provide comprehensive reports and insights to the CS Department and other departments to highlight and resolve customer issues. You will deliver your reports to CS Assistant Manager.
Responsibilities
• Maintain databases, dashboards, and report collections of Customer Service
• Collect, analyze, and interpret business data into proper reports
• Pro-actively approach related various departments to collect data that are related with CS department
• Monitor and analyze KPIs to ensure the CS team are align with company goals and business
Requirements
• Able to join as soon as possible
• Min. Bachelor Degree of any relevant degree/major
• Proficient in English (professionally - speaking and writing)
• Have decent experience as a Data Analyst & Reporting in Customer Service will be an advantage
• Familiarity with Ms. Excel, Google Spreadsheet, and/or other statistic and numerical platforms/tools
• Strong mathematical & numeracy skills
• Excellent analytical skill - able to identify trends, patterns, and insights from data
• Strong attention to detail
Benefits
Huneety A.I Salary Estimate
9,000,000 - 26,000,000 IDR per month
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