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Service Consultant (Home Appliance)

HAFELE (Thailand) Limited
HAFELE (Thailand) Limited (Bangkok)
Bangkok, Thailand 🇹🇭
HAFELE (Thailand) Limited
HÄFELE (THAILAND) LIMITED is a subsidiary of one of the biggest manufacturers and wholesalers of furniture fittings and architectural hardware worldwide. We are a market leader in Thailand for supplying all kinds of products in the furniture industry and architectural demands for high-end consumers. We are also holding agencies for sanitary products power tools, and home appliance.

About this position

The Service Consultant for Home Appliances is responsible for providing advice and solutions to customers, technicians, and sales personnel. They also coordinate with service partners and internal teams to ensure quality service.

Responsibilities

• Take customer calls and provide advice to customers, technicians and sales who need basic information to serve customer including resolving problems when receiving complaints
• Review job and provide advice solutions to authorize service partner on the daily jobs onsite to customers and coordinate with the internal team for document process
• On site with service technician as the request or assigned to ensure good service to a customer
• Keep initiating innovation for development and improvement every service which received from customer provide to the service control team

Requirements

• Bachelor degree or higher in Engineering or related field
• 3-5 years experience in service technician or customer service

Benefits

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Huneety A.I Salary Estimate
35,000 - 65,000 THB per month