Contact Center Officer (Call Center)

HAFELE (Thailand) Limited

HAFELE (Thailand) Limited (BTS Punnawithi)

Bangkok, Thailand

HÄFELE (THAILAND) LIMITED is a subsidiary of one of the biggest manufacturers and wholesalers of furniture fittings and architectural hardware worldwide. We are a market leader in Thailand for supplying all kinds of products in the furniture industry and architectural demands for high-end consumers. We are also holding agencies for sanitary products power tools, and home appliance.

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Job function: Customer Service

Industries: Retail and Wholesale

About this position

The Contact Center Officer is responsible for providing outstanding service to customers by addressing inquiries, managing complaints, and troubleshooting issues related to products and services.

Responsibilities

• To provide outstanding service to our customers by answering questions, handling complaints and troubleshooting problems with our products and services.
• Coordinate with other departments concerned and follow up service to customer.
• Record customer information in system completely and keep it status up to date until cases closed.

Requirements

• Bachelor degree in Marketing, Business Administration or related field.
• 2 years experience in Call center, Customer service or related field.
• Knowledge of Call center process.
• Ability to multi-task, prioritize and manage time effectively.
• Good in MS Office.
• Good service and open mind.

Benefits

Huneety A.I Salary Estimate

15,000 - 35,000 THB per month