Inside Sales Coordinator

Guardian Industries Corp Ltd. (Bangkok)

Bangkok, Thailand

Guardian Industries Corp Ltd. and Guardian Industries Rayong Co., Ltd. are wholly owned subsidiaries of Guardian Industries Corp., a leading worldwide manufacturer of float glass and fabricated glass products for the commercial & residential construction industries and for the automotive industry. With its two manufacturing facilities located in Thailand, GUARDIAN provides clear & colored float glass as well as mirrors for domestic and worldwide markets. The majority of the production being exported to the Asia Pacific region, Asia Middle East, Europe and the Americas. Our commitment to quality cleanliness and safety made us the first float glass manufacturer in Thailand to become ISO 9001 : 2000 certified.

About this position

If you are passionate about delivering exceptional service and love tackling challenges in a fast-paced setting, we want you on our team! This role is pivotal in enhancing customer experience, providing administrative support, and ensuring seamless engagement with our clients. The ideal candidate will embody our vision of delivering world-class customer service while driving a sense of urgency and fulfillment.

Responsibilities

Enhancing Customer Experience:
• Serve as primary liaison, capably handling inquiries through various channels in adherence to guidelines.
• Ensure seamless and timely order processing to deliver exceptional customer satisfaction.
• Collaborate with the supply chain to align operations with company strategies.
• Infuse each interaction with proficiency and consistently meet performance targets.
• Manage commercial claims effectively to close CAPs within agreed timelines with appropriate solutions.

Strategic Customer Advocacy:
• Advocate for customers, ensuring win-win activities align with company targets.
• Proactively gather comprehensive customer insights to enrich Sales and Marketing strategies, empowering us to effectively address evolving market needs.
• Manage MTO inventory effectively based on customer requirements to minimize aged stock.

Project and Administrative Support:
• Lead process improvement initiatives to enhance operational procedures and boost efficiency.
• Provide essential ad-hoc administrative assistance when needed.

Apply PBM values and principles consistently, seeking self-actualization and continuous improvement.

Requirements

Who You Are (Basic Qualifications)
• Bachelor’s degree in business administration or related field.
• At least 3-5 years of experience in related functions such as Sales Coordinator, Customer Service Support, Order Fulfillment will be an advantage.
• Proficiency in Thai and English.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in ERP/CRM software (Salesforce) and Microsoft Office Suite is a plus.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to work both independently and collaboratively.
• Commitment to upholding ethical standards and promoting a positive work culture.