Application Support (Hospital Information Systems)

Greenline Synergy Co., Ltd. (Suan Luang, Bangkok)

Bangkok, Thailand

Greenline Synergy Company Limited is a subsidiary Company of BDMS (Bangkok Dusit Medical Services) established in 2008 to be act as the center for information technology. To provide BDMS with a secure, resilient, robust, and cost-effective IT environment through IT professional service standards and healthcare IT innovation solutions to achieve digital transformation and interoperability for connected care delivery.

About this position

The Application Support will provide technical support for existing software/applications and new software/applications to all users, with on-the-job training provided for using the applications.

Responsibilities

This positions are Business Analyst role 20% and Application Support role 80% to support The Core Hospital System.
- Maintain the core hospital software application to ensure the service quality.
- Analyze and improve process to complete the operational issues.
- Monitor and provide the routine troubleshooting as the daily basis.
- Participate and implement project as the core team for hospitals.
- Prepare technical reports by collecting, analyzing and summarizing information and trends such as: provide medical data, dispensing medication, accurate reports of billing data, receipts or payment issues.
- Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
- Able to manage and analyze the business requirement from hospitals and internal teams.
- Able to work with development team and hospital personal to gain the benefit to application improvement.
- Manage team and able to work in various environment with high pressure.

Requirements

Experience working through the software implement, IT operation, IT service support or SQL Commands would be advantage.
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Bachelor’s degree or higher in area of IT / Business Computer.
Strong Problem solving, Analytical skill, Service Mind, Technical and Consultative skills.
Work Location: Samitivej Srinakarin Hospital.