Technical Training Specialist (Automotive/EV)

Great Wall Motor Manufacturing (Thailand) Co., Ltd.

Great Wall Motor Manufacturing (Thailand) Co., Ltd. (Bang Phli)

Samut Prakan, Thailand

was listed on the Hong Kong Stock Exchange in 2003 and the Shanghai Stock Exchange in 2011. By the end of 2018, its assets had reached 111.8 billion yuan. GWM owns four brands, which are HAVAL, WEY, ORA and GWM Pickup. The products cover three categories: SUV, passenger car and pickup. With over 70 holding subsidiaries, GWM has more than 59,000 employees.

About this position

The Technical Training Specialist (Automotive/EV) is responsible for developing and implementing training programs, ensuring the effective application of learned skills, and managing training activities to align with the overall strategy.

Responsibilities

• Collaborate with the team on both development initiatives and training programs.
• Design and develop high-quality training courses and other learning tools, such as on-the-job training (OJT), mentoring, and coaching.
• Develop and implement a system to follow up after training, ensuring practical application of learned skills.
• Oversee and monitor all training activities and dealer motivation programs to ensure alignment with the overall training strategy.
• Track, report, and analyze key training metrics (KPIs) on a monthly, quarterly, and annual basis to assess program effectiveness, identify lessons learned, and provide recommendations for continuous improvement.
• Prepare documentation for audits, including ISO 9001, ISO 14001, TISI, and other relevant standards.
• Perform any additional tasks assigned by the manager or the company.
• Manage the flawless launch of new products within the technical service operations area.
• Maintain and ensure the retention of all technical documents and publications.
• Plan, budget, and control activities related to Technical Support and Training.

Requirements

• At least 5 years of experience in Technical Support, Technical Training, After-Sales Development, or a related field.
• Strong technical knowledge and diagnostic skills with a high sense of urgency and a service-minded approach.
• Proficient in MS Office and social media platforms.
• Ability to persuade and influence teams while working in diverse environments.
• Strong presentation and coaching skills.
• Excellent communication, influencing, and presentation skills, both written and verbal, catered to a wide variety of audiences.