Senior Account Management, GrabFood Bandung

Grab (West Java, Indonesia)

West Java, Indonesia

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

About this position

We are looking for a Senior Account Management to help Grab build strategic relationships with high-profile merchants and increase revenue. In return, you will be part of the team to drive growth for Grab.

Responsibilities

• Improve business growth by design and implement strategies, develop tailored communications, to build the merchant trust, communication and service needed to serve
• Relationships building: it's crucial to engage, retain and grow our most important merchants and listening to their needs, feedbacks, and stay in close communications
• Ensure the delivery of end-to-end process, from planning to execution
• Drive growth and Higher ROI
• Take a data driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.
• Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
• Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience

Requirements

• A minimum of Bachelor's degree preferably in management, business, public administration, or engineering
• 4+ years of experience of sales business development, account management or operations
• Knowledgeable in business process management, identifying risk and successful initiatives execution
• Interests in carrying out off-ground activities (including external stakeholder engagement)
• Proficient in English
• Passion for the on-demand delivery space, and food delivery in particular, with a thoughtful understanding of the industry trends, products, and competitive landscape
• Comfortable to work using a laptop and several Sales tools/applications.