Regional Operations Manager

Grab (Yogyakarta, Yogyakarta, Indonesia)

Yogyakarta, Indonesia

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

About this position

We are looking for a dedicated Regional Operations Manager with primary responsibility to oversee the content operations of merchants within our system efficiently. This individual is expected to ensure a seamless and effective content update, configuration and maintenance process across different merchant segments, contributing to the overall success of our operations.

Responsibilities

• Oversee the end-to-end process of content operations for merchants, ensuring a seamless integration into our platform with ultimate objective to maintain high quality merchant
• Implement strategies and procedures to improve process efficiency, streamline turnaround times, and enhance stakeholder satisfaction.
• Establish a structured and effective process framework to continuously engage stakeholders, listen to their needs and feedback, and maintain communication.
• Collaborate with other departments and teams across all Grab markets to streamline cross-functional workflows impacting merchant content setup.
• Working closely with BPO (Business Process Outsourcing) vendor to ensure high quality output and to enable continuous improvement culture
• Ensure compliance with regulatory requirements and company policies throughout all processes.

Requirements

• Bachelor's/Master's degree preferably in management, business, public administration, or engineering
• Min. 5+ years of experience in operations or a similar field
• Experience managing and improving processes or similar operational workflows
• Clear articulation in conveying information in verbal and written, while building positive relationship with a diverse range of individuals
• Analytical and problem-solving abilities, with a keen eye for detail and a focus on process optimization.
• Experience with process excellence and owning operational standard operations procedures.