Quality Excellence Analyst, Platform Safety and Quality

Grab (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

About this position

The Quality Excellence Analyst, Platform Safety and Quality will be responsible for maintaining high standards of safety and quality for Grab users by analyzing data, proposing solutions, and enhancing automation tools.

Responsibilities

• Analyze rich user behavioral data to identify patterns and insights that inform Grab's safety and quality frameworks and contribute to prevention mechanisms.
• Communicate insights and recommended actions to stakeholders to manage risk through effective data visualizations.
• Develop and improve frameworks and their associated data pipelines, policies, and processes on user safety and quality.
• Operationalize strategic processes/changes and leverage tools to automate manual operations.
• Drive standardization and documentation of processes, ensuring changes are communicated effectively to all stakeholders.
• Work cross-functionally with country and regional stakeholders to gather input and execute new policies and processes.

Requirements

• At least a quantitative Bachelor's Degree in fields such as Computer Engineering, Business Analysis, or related fields.
• At least 2 years of professional working experience as a hands-on analyst in a high-tech company.
• Experience in handling large-scale unstructured data. Proficiency in SQL or other data handling tools.
• Business intelligence experience using tools such as Tableau, Power BI, and Google Sheets.
• Working experience with automation tools such as Slide and Airflow.