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Merchant Payment Operations Assistant Manager

Grab
Grab (Yogyakarta, Yogyakarta, Indonesia)
Yogyakarta, Indonesia 🇮🇩
Grab
Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

About this position

We are looking for a dedicated Merchant Payment Operations Assistant Manager with primary responsibility to oversee the onboarding and activation of merchant applications within our system efficiently.

Responsibilities

• Oversee the entire merchant payment process and ensure seamless integration with our platform.
• Develop and implement strategies to enhance payment operations, reduce complaints, and increase merchant satisfaction.
• Work towards creating automated processes across countries to improve payment operations.
• Collaborate with teams across various markets to refine workflows affecting merchant payment operations.
• Monitor payment operations performance, address any issues, and ensure adherence to regulatory requirements and company policies.

Requirements

• A Bachelor's degree in Accounting, Industrial Engineering, or a related field is preferred.
• At least 5 years of experience in operations or a similar role, demonstrating a ability to improve processes.
• Good English communication and interpersonal skills, with the capability to engage positively with a diverse range of individuals.
• Good analytical and problem-solving skills, with a keen eye for detail and a focus on process optimization.
• Familiarity with payment operations and related policies would be a valuable asset.

Benefits

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Huneety A.I Salary Estimate
8,000,000 - 12,000,000 IDR per month