Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone.
At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs:
Heart
We work together as OneGrab to serve communities in Southeast Asia
Hunger
We work to understand ground truths and drive improvements, big and small
Honour
We keep our word and steward our resources wisely to build and sustain trust
Humility
We are a constant work-in-progress, and we never stop learning to get better
We are looking for a dedicated Merchant Content Associate with primary responsibility to oversee the content management of merchants within our system. You are expected to ensure a seamless content update, configuration and maintenance process across different merchant segments, contributing to the success of our operations.
Responsibilities
• Oversee the end-to-end process of content operations for merchants, ensuring a seamless integration into our platform with ultimate objective to maintain high quality merchant
• Implement strategies and procedures to improve the content operations process efficiency, reduce turnaround times, and enhance merchant satisfaction.
• Collaborate with other departments and teams across all markets of Grab to improve workflows affecting merchant content quality.
• Monitor and evaluate the performance of the content operations process, identifying areas for improvement and implementing solutions to address any issues.
• Ensure compliance with regulatory requirements and company policies throughout the content operations lifecycle.
Requirements
• Bachelor's degree in Business Administration, Industrial Engineering or a related field.
• 1+ years of experience in operations or a similar field is necessary.
• A history of managing and enhancing processes or similar operational workflows.
• Knowledge on process optimization.
Benefits
Huneety A.I Salary Estimate
6,000,000 - 8,000,000 IDR per month
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