Merchant Acquisition, Sales & Onboarding Assistant Manager

Grab (Yogyakarta, Yogyakarta, Indonesia)

Yogyakarta, Indonesia

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

About this position

We are looking for a dedicated Merchant Sales & Onboarding Assistant Manager with primary responsibility to oversee the merchant acquisition and account relationships process and registration and activation of merchant applications within our system efficiently.

Responsibilities

• Oversee the end-to-end process of merchant registration, from pitching merchants to become Grab partners to activation in our system, ensuring a seamless integration into our platform.
• Implement strategies and procedures to improve the onboarding process efficiency, reduce turnaround times, and enhance merchant satisfaction.
• Enable structured and effective process framework to continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications.
• Collaborate with other departments and teams across all markets of Grab to streamline cross-functional workflows impacting merchant acquisition, onboarding and account management.
• Monitor and evaluate the performance of the sales, onboarding and account management process, identifying areas for improvement and implementing solutions to address any issues.
• Ensure compliance with regulatory requirements and company policies throughout the processes.

Requirements

• Bachelor's/Master's degree preferably in management, business, public administration, or engineering.
• Min. 3+ years of experience in operations, sales business development, account management, marketing or a similar field.
• Proven track record of managing and improving processes or similar operational and account management workflows.
• Clear articulation in conveying information in verbal and written, while building positive relationship with a diverse range of individuals.