Fleet Quality Manager

Grab (Tangerang, Banten, Indonesia)

Banten, Indonesia

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

About this position

You will maintain smooth 2W and 4W after sales and maintenance operations, specifically for the quality of units.

Responsibilities

• Monitor daily 2W and 4W check points.
• Monitor daily 2W and 4W quality before rent.
• Monitoring After Sales Activity such as Work Order creation and verification, Invoice reconcile, Data updating.
• Coordination with fleet partner Internal and external workshop partners for smooth after sales activities.
• Handle Voice of Customer related to after sales activities which do early resolutions.
• Lead team 50 person in daily operations.
• Capable to propose alternate solution to reduce cost vehicle related, lead time and process optimization.

Requirements

• 5+ years of experience in a quality and fleet management role.
• Knowledge of industry quality standards and regulations.
• Experience improving quality and reducing defects.
• Experience with quality management software.
• Familiarity with lean manufacturing principles and methodologies.
• Capability to converse in English.