City Manager

Grab (Riau Islands, Indonesia)

Riau Islands, Indonesia

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

About this position

We are looking for a City Manager to help Grab build strategic relationships with high-profile merchants and increase revenue. You will report to the General Manager and be based onsite in Grab Batam office.

Responsibilities

• Build and manage a team, develop necessary tools to serve and grow our main merchants.
• Have high ownership of city performance & be on top of merchant selection (pareto) and merchant business growth.
• Understand the market and competition dynamics, help face the competitive landscape and driving a viable business.
• Engage with merchants, listen to their needs and feedback, and maintain communication.
• Use a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.
• Collaborate with operations, customer service and partners to ensure issues are resolved and service and food quality consistency is maintained.
• Work together with Strategy & Planning team on ongoing and upcoming campaigns & coordinate on the hitlist, segmentation, additional merchant that can be added to make the campaign better when it was run.
• Cooperate with Marketing team on all marketing campaigns and projects running and also coordinate regarding asset that was gonna be used on campaign.

Requirements

• Bachelor's degree preferably in management, business, public administration, or engineering.
• 5 years above of experience in sales business development, account management or operations, including 4+ years of managing a team.
• Knowledgeable in business process management, identifying risk and successful projects execution.
• Experience in communicating both in Bahasa and English.
• Interest in carrying out on-ground activities.
• Passion for the on-demand delivery space, and food delivery in particular.
• Experience in negotiation with different partners and experience within tools / applications.