City Associate Kupang

Grab (Kupang, East Nusa Tenggara, Indonesia)

East Nusa Tenggara, Indonesia

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

About this position

Grab is seeking a City Associate Kupang to support the Region Operations Head in developing strategies to balance supply and demand while growing the business in the Kupang area. The role involves a focus on operations, sales, and collaboration with various teams to enhance service delivery.

Responsibilities

• Implement and oversee the operational strategy at the city level, focusing on enhancing both mobility and delivery services to meet local demands.
• Work with the Marketing team to develop a comprehensive demand generation plan that creates user engagement and service use.
• Oversee the entire lifecycle management of Grab Driver Partners, from the initial recruitment and onboarding process to ongoing engagement and support activities.
• Lead project management efforts by breaking down complex problems, formulating hypotheses, conducting tests, and guiding projects through to successful implementation while ensuring that outcomes are sustainable.
• Collaborate with specialized teams to launch and promote new products and services that meet customer needs and enhance user experience.

Requirements

• 2+ years of experience in city management or in the field of sales/revenue generator.
• You understand Kupang market landscape and have interest in carrying out off-ground activities (including external stakeholder engagement, event organization, and survey arrangements).
• You are knowledgeable in business process management, assessing, and controlling risk, and successful projects execution.
• You are experienced in Microsoft excel (can write advanced macros) (can maintain complex spreadsheets)/Google Sheet.