Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone.
At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs:
Heart
We work together as OneGrab to serve communities in Southeast Asia
Hunger
We work to understand ground truths and drive improvements, big and small
Honour
We keep our word and steward our resources wisely to build and sustain trust
Humility
We are a constant work-in-progress, and we never stop learning to get better
We are looking for an Associate, Operation Excellence to work with internal and external stakeholders to offer the best solution that suits our partners and our business then plan and ensure the operational processes go smoothly.
Responsibilities
• Initiate and identify the best solutions for Grab partners for platform growth
• Lead Grab partner solution projects ensuring and optimizing day-to-day operations with team members and external vendors
• Develop dashboards and conduct data analysis to identify important insight for Grab products
• Set up and identify resource required for Grab's new projects and transform into SOPs
• Improve operational processes for better partner experience and ensure compliance
• Run ad hoc projects to serve business direction
Requirements
• Bachelor's degree in Accounting, Economics, Engineering or related fields
• 1-3 years of working experiences (Analytics background is preferred)
• Analytical skills, critical thinking with data-driven mindset
• Project Management Skills with detail-oriented
• Excellent spoken and written English proficiency for communication and negotiation
• Intermediate SQL skills (Presto) and Spreadsheet skills. Power BI and Python are plus.
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