Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone.
At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs:
Heart
We work together as OneGrab to serve communities in Southeast Asia
Hunger
We work to understand ground truths and drive improvements, big and small
Honour
We keep our word and steward our resources wisely to build and sustain trust
Humility
We are a constant work-in-progress, and we never stop learning to get better
The Associate, Merchant Experience - Special Project will support the Merchant Experience team in enhancing partner performance and optimizing resources to improve merchant operations on the Grab platform.
Responsibilities
• You will lead our Merchant operation projects to enhance merchant performance operations with both internal and external teams.
• Analyze merchant performance by querying data using SQL to identify areas for improvement.
• Gather essential data to enhance merchant operations and support Key Account Management (KAMs) communication, facilitated by the use of your partners to maintain Merchant.
• Establish centralized working standard Operating Procedures (SOPs) to improve the work process of Key Account Managers (KAMs).
• Assess merchant satisfaction scores and manage the merchant lifecycle to improve relationships and ensure business continuity.
Requirements
• A Bachelor's degree in Business Administration or a related field.
• 1+ years of experience in Data Analysis using SQL.
• You will have experience in merchant account operations.
• You will have knowledge of the food industry, supply chain or vendor management.
• Proficiency in English, both spoken and written.
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