Senior Account Manager ( Electronics )

GPV Asia (Thailand) Co., Ltd (Mueang Samut Prakan)

Samut Prakan, Thailand

At GPV, we enable you to accomplish more through excellent performance across the high-mix EMS value chain. Our ambition is clear and straight-forward: We must be the most trusted, powerful, and top-of-mind EMS partner to our customers. With more than 60 years of experience in the field of Electronics Manufacturing Services (EMS) and with a truly global setup, we are ready to help you accomplish more; no matter your location, your needs, or your challenges. Our unique customer-centric approach is your biggest advantage. We offer access to leading experts on all levels. And with a dedicated servant approach, we can help with everything from research, development and innovation to daily operations and strategic sparring. Explore our services and approach to learn how we can add value to you and to your business.

About this position

The Senior Account Manager (Electronics) is responsible for managing the customer support department, ensuring staff effectiveness, and maintaining customer satisfaction while contributing to sales and budget planning.

Responsibilities

• Management of all personnel assigned to Customer support Department.
• Ensure staff effectiveness and cost improvements.
• Manage customer support department in cooperation with head of Program Management.
• Insure that all customer requirements are implemented in the correct way.
• Contribution Margin control and action.
• Review result customer satisfaction and take proper actions.
• Provide sales report to group sales controller.
• Sales / Budget planning to management team.
• Initial Sales Budget to be a guideline for company budget.
• Follow up department goal.
• GPV interface channel.
• Ensure correct customer order handling.
• Cooperation and coordination between all involved parties.
• Initiate the project improvement such as delivery, Cost, quality, service, etc.
• Evaluate and approve resource for project improvement.
• Participate with the sales management in developing a strategic plan for key customers.
• Identify, assess, and inform the sales management of internal and external issues that affect the key customers.
• Lead training program to improve skills.
• Follow up Sales Budget in order to achieve the target including all customers under your subordinates.

Requirements

• Strictly follow the GPV Group Code of Conduct.
• Ensure that staff has been trained and strictly follow our safety rules at workplace.
• Ensure compliance with the company's management system, policies and rules.
• Ensure that all employees are properly trained in use of the ERP system.
• Establish effective organization together with head of program management.
• Supervise, consult and support sub-ordinate to be successful in their responsibility.
• Evaluate sub-ordinate against to performance indicators.
• Monitor margin and enforce program managers to take action in case of profit loss.
• Customer contact and customer service.
• Customer analysis and satisfaction evaluation.
• Make sure that customer minute of meeting is provided.
• Collect all information and making reliable sales report in the right time.
• Provide yearly budget planning.
• Provide expenditure budget of the organization.
• Ensure that KPI is achieved.
• Keep update department goal.
• Always strictly complied with Company’s management systems and regulations.
• Ensure that customer contracts are up to date.
• Keep focus on delivering according to company strategy.
• Program management when implementing new products, including making project plan, delegation of task to the right person and follow up any progress to insure that project plan is achieved.
• Secure that new products can be released for production from reception of part to shipment, and insure that documentation, processes, engineering change can be done in a correct way according to customer document.
• Technical contact person internal with regards to product or customer, including clearing of process, routes, programming, etc.
• Technical contact person toward suppliers regarding to approval of alternatives.
• Follow up production status and feedback to customers.
• Plans and forecast customer future requirements for existing/new products.
• Receive, review and request addition PO for existing/new products.