Asst. Program manager (Electronics)
About this position
Responsibilities
• Management of all personnel assigned to Customer support Department.
• Ensure staff effectiveness and cost improvements.
• Insure that all customer requirements are implemented in the correct way.
• Contribution Margin control and action.
• Review result customer satisfaction and take proper actions.
• Provide sales report to group sales controller.
• Initial Sales Budget to be a guideline for company budget.
• GPV interface channel.
• Ensure correct customer order handling.
• Cooperation and coordination between all involved parties.
• Initiate the project improvement such as delivery, Cost, quality, service, etc.
• Follow up Sales Budget in order to achieve the target.
• Strictly follow the GPV Group Code of Conduct.
• Ensure that staff has been trained and strictly follow our safety rules at workplace.
• Ensure compliance with the company's management system, policies and rules.
• Ensure that all employees are properly trained in use of the ERP system.
• Monitor margin and enforce account managers to take action in case of profit loss.
• Customer contact and customer service.
• Customer analysis and satisfaction evaluation.
• Make sure that customer minute of meeting is provided.
• Collect all information and making reliable sales report in the right time.
• Ensure that KPI is achieved.
• Always strictly complied with Company’s management systems and regulations.
• Ensure that customer contracts are up to date.
• Keep focus on delivering according to company strategy.
• Account management when implementing new products, including making project plan, delegation of task to the right person and follow up any progress to insure that project plan is achieved.
• Secure that new products can be released for production from reception of part to shipment, and insure that documentation, processes, engineering change can be done in a correct way according to customer document.
• Technical contact person internal with regards to product or customer, including clearing of process, routes, programming, etc.
• Technical contact person toward suppliers regarding to approval of alternatives.
• Follow up production status and feedback to customer.
• Plans and forecast customer future requirements for existing/new products.
• Receive, review and request addition PO for existing/new products.
• Coordinate quoted, re-quoted price and ECO cost for existing/new customers.
• Coordinate and implement customer business review.
• Oversee the planning, implementation, execution and evaluation of special projects.
• To be a leader of project improvement in term of cost, delivery and quality.
• To be a leader in the conference call with the customers by getting support from Account Manager or Sr. Account Manager.
Requirements
• Minimum 2-3 years’ experience in electronics manufacturing.
• Bachelor's degree in Electronics Engineering field. Preferably master's degree in any relevant field.
• Good knowledge of ISO 9001 /14001 / 45001 and prefer knowledge related to IATF16949, ISO13485, Atex, UL, REACH, RoHS.
• Good command of spoken and written English.