Careers & Jobs at Gowabi (Thailand) Co., Ltd.

Customer Service Supervisor

Gowabi (Thailand) Co., Ltd.

Gowabi (Thailand) Co., Ltd. (Bangkok City, Thailand)

Bangkok, Thailand

GoWabi is Thailand’s largest platform for discovery and booking spa and beauty services online. We are your one-stop destination working with more than 5,000 partners across Thailand, in categories such as; health, fitness, spa/massage, hair, eyebrows/eyelash, facial, nail, healthcare, or clinics, discover the best providers, book it 24/7 anytime, anywhere, and enjoy! Finding a beauty & wellness provider should be simple and seamless, we want to help people discovering and enjoying the best services available. With GoWabi application, consumers are able to easily search for their service, compare prices, and read reviews and ratings by other customers, select date and time and pay online. With our simplified booking and payment process, you will be able to enjoy the treatment effortless and as relaxing as a treatment should be!

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Job function: Customer Service

Industries: Healthcare and Medical

About this position

The Customer Service Supervisor is responsible for leading a customer service team, ensuring exceptional service delivery, and continuously improving processes to enhance customer experience.

Responsibilities

• Inspire and lead a customer service team, promoting a positive, inclusive work culture.
• Host regular team meetings for updates, challenges, and strategic planning.
• Offer continuous feedback and coaching.
• Guarantee the delivery of exceptional customer service consistently.
• Tackle complex customer issues, ensuring satisfactory resolutions.
• Monitor and enhance performance metrics like response times and customer satisfaction.
• Maintain an in-depth knowledge of GoWabi Partners and Services to improve service quality.
• Develop and update customer service policies for a seamless customer experience.
• Manage customer service tools and technology to meet team and customer needs.
• Analyze service reports, sharing insights and strategies with senior management.
• Collaborate with other departments to integrate customer feedback into business improvements.
• Look for ways to improve our customer service processes and put those improvements into action.
• Lead projects to boost the customer experience and service efficiency.
• Stay informed about industry best practices in customer service.

Requirements

• Proven experience leading a customer service team.
• 3 - 4 years experience working in customer service.
• Bachelor’s degree in Business Administration, Hospitality Management, Communications, or related field preferred.
• Great at motivating a team and getting them to work well together.
• Must be able to speak and understand both English and Thai.
• Proficiency in using customer service software and understanding tech advancements.
• Flexible and adaptable, thriving in a dynamic environment.

Benefits

Huneety A.I Salary Estimate

52,000 - 86,000 THB per month

Gowabi (Thailand) Co., Ltd.

2 jobs

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Customer Service Supervisor

Performance Marketing Analyst (Ad Optimizer)

Customer Service Supervisor

About this position

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About Gowabi (Thailand) Co., Ltd.