Product Analyst Customer Lending

Gojek (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Gojek is Southeast Asia’s leading on-demand platform and a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics and more. Gojek is founded on the principle of leveraging technology to remove life's daily frictions by connecting consumers to the best providers of goods and services in the market. The company was first established in 2010 focusing on courier and motorcycle ride-hailing services, before launching its app in January 2015 in Indonesia. Since then, Gojek has grown to become the leading on-demand platform in Indonesia, with additional operations in Vietnam and Singapore. The Gojek platform now comprises over 2.5 million driver partners across the region. Gojek is part of the GoTo Group, the largest digital ecosystem in Indonesia, consisting of Gojek, Tokopedia and GoTo Financial. Gojek is dedicated to solving the daily challenges faced by consumers, while improving the quality of life for millions of people across Southeast Asia, especially those in the informal sector and micro, small and medium enterprises (MSMEs). The Gojek application is available for download via iOS and Android.

About this position

The Product Analyst role in Customer Lending is essential for collaborating with Product Managers and external stakeholders to understand new product offerings, recommend metrics, conduct data analysis, and generate insights to drive decision-making.

Responsibilities

• Define and track product metrics to measure the health of products and product features.
• Design and run in A/B Experiments and iterate through them.
• Perform user behavior analysis from events data to identify the user friction points.
• Identify potential opportunities and communicate the areas to Product Managers.
• Collaborate with Engineering and Data Engineering to enable data tracking, resolve complex data issues.

Requirements

• BS in Statistics, Math, Computer Science, Engineering, Economics, Business, or equivalent experience.
• At least 3 years of working experience in an analytical role (data analyst / BI / data science / statistician, etc).
• Strong SQL skills with expertise either in Excel/Google Spreadsheets.
• Proficient in Experimental design and Analysis.
• Strong analytical thinking. Comfortable to translate problem statements into structured analytical solutions and share the insights.
• Proficient in creating data pipelines and automated dashboards either in Google Spreadsheets/Tableau/Looker/Quick BI. (Visualization).
• Strong project management skill to manage projects; able to work together with relevant units, also can manage and prioritize multiple internal stakeholders.