Account Manager Gopay (Surabaya)
Gojek (Surabaya, East Java, Indonesia)
East Java,
Indonesia
Gojek is Southeast Asia’s leading on-demand platform and a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics and more. Gojek is founded on the principle of leveraging technology to remove life's daily frictions by connecting consumers to the best providers of goods and services in the market.
The company was first established in 2010 focusing on courier and motorcycle ride-hailing services, before launching its app in January 2015 in Indonesia. Since then, Gojek has grown to become the leading on-demand platform in Indonesia, with additional operations in Vietnam and Singapore. The Gojek platform now comprises over 2.5 million driver partners across the region. Gojek is part of the GoTo Group, the largest digital ecosystem in Indonesia, consisting of Gojek, Tokopedia and GoTo Financial.
Gojek is dedicated to solving the daily challenges faced by consumers, while improving the quality of life for millions of people across Southeast Asia, especially those in the informal sector and micro, small and medium enterprises (MSMEs).
The Gojek application is available for download via iOS and Android.
About this position
Fasten your helmet and climb on board if you’re ready to be our Account Manager for Gopay. Based in Surabaya, you’ll take the wheel in leading a talented sales executive in merchant acquisition initiatives for our payment acceptance (Gopay) for the District. Your efforts will enhance both the daily operations and size of our merchant-partner family in the region and ensure your team achieves all regional sales targets in a timely manner.
Responsibilities
• Responsible for achieving the acquisition target every month and can identify problems that occur both in the field and within the sales team
• Build and grow the sales team in line with projections determined by management
• Manage recruitment and training of new team members
• Monitoring the daily activity of the team and making sure all team members are always in optimum productivity
• Proactively engage with the sales team members and help resolve any objections, issues, and inquiries from customers
• Build strong collaboration with the sales team members and also build strong relationships with customers
• Maintain and monitor sales progress and upselling results on a regular basis and suggest improvements
• Collect merchants’ feedback to improve merchant experience
Requirements
• At least 5 years of experience in a sales-related role
• Good in communication and has strong selling skills
• Must be an analytical thinker with keen problem-solving; process development, and improvement; as well as task planning and also familiar with Excel
• Excellent time management and problem-solving skills
• Strong organization and presentation skills
• Superior verbal and written communication skills in both English and Bahasa Indonesia
• Energetic and ready to work under targets and pressure
