Back to job search

Corporate Client Relations

Globish Academia
Globish Academia (BTS Chit Lom, Phloen Chit)
Bangkok, Thailand 🇹🇭
Globish Academia
Globish is an online English learning platform that serves English learners from Thailand and Vietnam. Our unique approach focuses on situation-based conversational English through various online classes, including live one-on-one sessions, group classes, and engaging webinars led by international coaches. To meet the needs of modern educational institutions, Globish provides a digital school platform solution that seamlessly integrates into existing systems, enhancing the learning experience. Currently, Globish facilitates over 600 classes daily, serving 30,000 students and partnering with over 100 organizations. Supported by a dedicated team of over 100 staff members, we have attracted investment from prestigious entities like The Stock Exchange of Thailand and other renowned international investors.

About this position

The Corporate Client Relations position involves assisting high-potential corporate clients throughout their learning journey, managing client relationships, and ensuring exceptional service and retention.

Responsibilities

• Assist high-potential corporate clients throughout their learning journey process.
• Schedule and attend meetings with clients to discuss account status and address concerns.
• Manage client onboarding and offboarding processes.
• Build and maintain strong client relationships to ensure exceptional service and retention.
• Proactively identify opportunities for improvement and provide recommendations to clients.
• Serve as an expert on our products and services, offering guidance and training as needed.
• Supervise a team of Junior Client Relations personnel.
• Act as an advocate for clients internally, providing feedback to improve products and services.
• Collaborate with other teams to enhance the client experience.
• Create and maintain documentation on client successes and relevant information.

Requirements

• Bachelor's degree in any field.
• Minimum of 3 years of experience in customer success, support, sales, or a related role, with at least 1 year of experience supervising a team.
• Proven ability to achieve goals and build strong client relationships.
• Excellent communication, presentation, and organizational skills.
• Proficiency in Microsoft Office and learning platforms.
• Hybrid Working at Canvas Building (BTS Ploenchit) Monday to Friday 10:00 AM - 07:00 PM.