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About this position

The Operations Executive / Operations Supervisor is responsible for ensuring efficient communication and high-quality service delivery both internally and externally, while managing bookings and documentation.

Responsibilities

• Communicate and liaise internally (colleague & partners) and externally (clients) according to company direction in order to provide efficient and high delivery of service through email, phone calls include mobile, social media (LINE, SKYPE, Whatsapp & WECHAT) and take appropriate action;
• Provide high quality and timely communication both internally and externally, manifests and other documentation;
• Flexible working time to cover task include WFH after working hour and holiday when necessary;
• Reserve and monitor bookings and highlight to management any potential issues and/or solutions in order to ensure client satisfaction;
• Check feasibility and accuracy of tour program according to given instructions in order to ensure high efficiency;
• Monitor and update all tours details: option and cancellation deadlines, confirmations, Etc.;
• Dispatch all travel documentation to customers on time;
• Prepare Invoices;
• Manage proper reports as requests;
• Adopt company policies;

Requirements

• Bachelor’s Degree onward;
• Hospitality, Tourism, Business will be benefit to candidate;
• Experience 1-5 years in Tour Operator business, specializing in group business will be prioritized;
• Welcome experience gained within a travel agency;
• Strong proficiency in English (Writing, Reading, Listening & Speaking);
• Skilled in the use of Microsoft office & Excel, other programs will be valuable;
• Logic communication skills, basic presentation and strong negotiation skills;
• Well known problem-solving capabilities based on reasonable;
• Excellent time management skills especially Supervisor Level;
• A preparedness to work outside;
• Attention to detail and a high level of numeracy;

Benefits