EuCliD Application Specialist

Fresenius Medical Care Ltd. (Pathum Wan)

Pathum Wan

Bangkok, Thailand

Fresenius Medical Care offers products and services along the entire dialysis value chain from a single source. We care for approximately 345,000 patients in our global network of more than 4,000 dialysis clinics. At the same time, we operate 42 production sites on all continents, to provide dialysis products such as dialysis machines, dialyzers and related disposables. Fresenius Medical Care aims to further consolidate its expertise and to use this competence as a basis for sustainable, profitable growth. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts. Fresenius Medical Care’s corporate headquarters is in Bad Homburg v. d. Höhe, Germany. The headquarters in North America is in Waltham, Massachusetts, the headquarters of Asia-Pacific is located in Hong Kong and the headquarters of Latin America is in Rio de Janeiro, Brazil.

About this position

To support the implementation and the maintenance of EuCliD system in dialysis center at a local level, provide user support, and plan training on the use of EuCliD at different levels.

Responsibilities

• Implementation of EuCliD in the country dialysis centers, following the project plan defined by Asia Pacific region / country management.
• Management of user requests at local level, documenting them via the EuCliD help desk database.
• Preparation of design input documents before submitting user requests to next service levels.
• Involvement in EuCliD release process, approval of system requirement, performance of tests and records keeping with due dates set by corporate / Region EuCliD team.
• Provide information to users about new system versions, translating release notes prepared by EuCliD 2nd Level team.
• General application and operations user support.
• Assistance to country and end users in matters related to EuCliD.
• Check data accuracy during EuCliD implementation.
• Provide a comprehensive training service at different levels, responding flexibly and effectively to a variety of needs from internal customers.
• Plan and conduct all training activities at country level for both new and existing users.
• Identify retraining needs in connection to new features, personnel changes, etc.
• Participation in EuCliD training sessions, CRT qualification and update training, organized by the EuCliD training center in Bad Homburg, Germany.
• Proof-read translated user manuals.
• Assistance in connection to translations and preparation of supportive training materials (CRT).
• Other tasks work as assigned by the supervisor.

Requirements

• Bachelor’s Degree / Postgraduate in physician / dialysis information or a related field.
• Minimum of 2 years in dialysis, as Nurse, Doctor or Application Specialist in healthcare, dialysis, or a related service industry.
• Professional attitude characterized by a result, quality and customer oriented working style.
• Leadership skills & team leader able to motivate and convince others.
• Team approach and ability to connect teams.
• Networker and corresponding strong business network.
• Social competence, including excellent communications skills and based on a sincere personality.
• Structured methodical approach leading to pragmatic and effective solutions.
• Level of flexibility, openness and empathy well balanced with high resilience, persuasiveness, self-confidence and good ability to work under pressure.
• Ability to set priorities and take decisions even under changing conditions or conflicting requirements.
• Ability to adapt to different cultures (country, professional / team cultures), team player qualities and assert oneself.
• Leadership skills & management techniques.
• Knowledge in project & change management.
• Skills in presentation, facilitation and training.
• Understanding of country healthcare sector.
• Knowledge on dialysis services and products.
• General IT knowledge of hardware.