Backend Operations & Operations Excellence

Fresenius Medical Care Ltd. (Pathum Wan)

Pathum Wan

Bangkok, Thailand

Fresenius Medical Care offers products and services along the entire dialysis value chain from a single source. We care for approximately 345,000 patients in our global network of more than 4,000 dialysis clinics. At the same time, we operate 42 production sites on all continents, to provide dialysis products such as dialysis machines, dialyzers and related disposables. Fresenius Medical Care aims to further consolidate its expertise and to use this competence as a basis for sustainable, profitable growth. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts. Fresenius Medical Care’s corporate headquarters is in Bad Homburg v. d. Höhe, Germany. The headquarters in North America is in Waltham, Massachusetts, the headquarters of Asia-Pacific is located in Hong Kong and the headquarters of Latin America is in Rio de Janeiro, Brazil.

About this position

Backend Operations & Operations Excellence role supports seamless operations by managing third-party onboarding, compliance documentation, payment processing, and data compilation for effective monthly reporting and performance tracking. The candidate will also collaborate with Area Heads of Operations (AHO) to streamline key operational processes.

Responsibilities

• Third-Party Onboarding:
• Healthcare Professionals (HCP) onboarding
• Onboarding new hospital partners for business expansion
• Onboarding new suppliers and vendors
• Onboarding of the existing HCP/hospital partner/suppliers/vendors

• Domestic Compliance (Documentation):
• Manage documentation for new and existing projects
• Ensure proper file management and compliance tracking

• Procurement and Payment Operations:
• Create Service Contracts (SC) and Purchase Orders (PO) in the SRM system and SNOW system
• Handle payment processing for:
• Healthcare professionals (HCP)
• Hospital partners
• Suppliers and vendors

• Data Management and Reporting:
• Processing clinic monthly expense purchase/rental requisition (requesting for new vendor and new assets), advance money, memo, letter, POA, repair request and maintenance.
• Drafting, reviewing and collecting provider agreement.
• Collecting and upload the HCP contract to CRS system.
• Coordinating with operation team in preparing application for MOPH, NHSO, SSO, TRT and NST.
• Arranging meeting and preparing minute, agenda and invitation.
• Creating/updating document forms and “Administrator Head Book”
• Serving as a contact point for complaints and complements from our colleague.
• Managing special activities & events (Satisfaction Survey, Uniform, Starter Kits, Gift, Staff Card, etc.)
• Other tasks as assigned by the supervisor.

Requirements

• Bachelor’s Degree / Postgraduate in Operations, Business Management, or a related field.
• Minimum of 3 years in an operations role, preferably in healthcare, dialysis, or a related service industry.
• Proficiency in Microsoft Office, especially Excel, for data management and reporting
• Positive attitude, with strong time management and organizational skills
• Team player with excellent communication skills
• Experience with compliance documentation and vendor management is a plus
• Ability to handle multiple tasks and meet deadlines efficiently.
• Able to communicate in English.
• Able to work under pressure.
• Able to work outside the area.