Engine/Transmission VFG leader

Ford Motor Company (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Ford Motor Company is an American multinational automobile manufacturer headquartered in Dearborn, Michigan, United States. It was founded by Henry Ford and incorporated on June 16, 1903. The company sells automobiles and commercial vehicles under the Ford brand, and luxury cars under its Lincoln brand.

About this position

The Engine/Transmission VFG leader is responsible for managing field issues, coordinating problem-solving efforts, and ensuring quality improvements through effective communication and collaboration with various teams.

Responsibilities

• Prioritization - identify, Prioritize and Triage field issues from various sources (QSF, Warranty, Social media, DTC, QNPS …)
• Kick off 8Ds - Define new issues (D0/D2) and bring into Function Quality Reviews (FQR) to obtain Chief / team agreement to form team (D1) and proceed with G8D.
• Replication – coordinate with FCSD/WS/GWC & Eng’g to 'Go See' vehicle to recreate issue (Dealer). Make arrangements to bring the team, LVEA, TS, WS together. through obtaining problem parts / vehicles and understanding customer operating conditions / noise factors and testing remotely.
• Coach 8Ds - coach & support Engineering in problem solving through quality tools (IS/ISnot, 3L5W, Drill down analysis (to identify root causes D4 & implement effective containments in a timely manner D5/D6).
• Run VFG / sub-FQR mtg - schedule and run VFG / FQR (or equivalent). Set the agenda based on Quality priorities (above) and pull together / summarize status updates on issue status for the Chief (chair) & team.
• Prevent Recurrence - assist, prompt and where necessary drive LEA or Core to develop Prevent Recurrence Actions.
• Best Practice - Develop & maintain a strong technical relationship with equivalent VFG leaders in FNA, FSAO and FoE. Ensure T6 cross plant and carline knowledge / efficiencies are utilized.
• Reporting - Providing updates on V29 Quality metrics, for FQR or for Global teams (stack charts with breakpoints or 3MIS Status vs Target).
• Reporting – Provide status updates on issues in key forums (EQR, CCRG, TDR…).
• PSC Prioritization (Guide)
• SAQ (Top priorities) – 68Days target
• VFG binning weekly GSAR new claims update (any increasing trend, emerging HTIS issues)
• Weekly teardown analysis update for THIS
• Proficient on using IS/IS not, Fault tree, Drill down analysis & 3L 5W are critical for problem solving
• Buy-Back (RAV), QNPS - Awareness
• New SAQ projects in define phase D0,1,2 (source WS, HTIS in IMG markets)
• Top 10 Warranty Spend
• Running Weekly QR & supporting PT Quality meetings in different time zones

Requirements

• Proficient on using IS/IS not, Fault tree, Drill down analysis & 3L 5W are critical for problem solving
• Buy-Back (RAV), QNPS - Awareness
• New SAQ projects in define phase D0,1,2 (source WS, HTIS in IMG markets)
• Top 10 Warranty Spend
• Running Weekly QR & supporting PT Quality meetings in different time zones