Customer Onboarding Specialist

Food Market Hub (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Food Market Hub is an end-to-end procurement management platform which automates all back-end operations for F&B businesses. Food Market Hub allows restaurants to manage existing suppliers and connect with new suppliers, all while providing a seamless payments option, and minimising food cost and wastage using AI. Likewise, suppliers use Food Market Hub to manage and consolidate orders and collections. Food Market Hub is building towards the future of F&B by enabling this massively underserved segment with a complete ecosystem covering sourcing, SaaS and financing.

About this position

Food Market Hub is an end-to-end procurement management platform that automates back-end operations for F&B businesses, allowing restaurants to manage suppliers and minimize costs using AI. The company is seeking passionate talents for the role of Customer Onboarding Specialist.

Responsibilities

• Onboarding: Conduct platform onboarding and training with merchants, provide best-in-class service. Collaborating with various functions in the company to achieve active merchant results.
• Account success: Cultivate relationships with Customer to seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty. Establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew exiting contracts, as well as to obtain additional revenue within the assigned account workload.
• Coordination: Collaborate with various functions in the company globally - ground feedback local demand to improve platform efficiency, customer services to drive satisfaction and repeats.

Requirements

• At least 2-5 years of work experience in technical customer success environment, account management role within a software technology (preferably SaaS) organization.
• Background in Account success, Customer support, Business Development or Management Consulting will be an advantage
• Passion for consultative management approach, establish a clear development roadmap, and digitalize food supplychain activities
• Understanding of food and beverage/ HORECA/ SaaS industry is a plus
• Capable of working independently with minimal supervision
• Ability to manage projects and multi-task with good communication skills, English is the main language in the work environment.
• Comfortable with Excel, Google Docs, and other technology tools
• Strong internal and external communicator with strong interpersonal skills
• Comfortable with a fast-paced environment and changing requirements