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Key Account Manager (Foodservice)

Fonterra
Fonterra (Bang Na)
Bang Na
Bangkok, Thailand 🇹🇭
Fonterra
FONTERRA BRANDS THAILAND, part of Fonterra Co-operative Group in New Zealand, is responsible for the global marketing and distribution of branded dairy products that provide health and natural dairy nutrition for life. Our strong brand portfolio and our constant drive for innovative and original new products have given added strength to our global reach with a local touch.

About this position

To drive business growth and profitability for Fonterra by developing and maintaining strong relationships with key customers, including direct accounts and indirect accounts through distributors.

Responsibilities

• Develop and implement long-term, annual, and quarterly strategic sales and distribution plans aligned with Fonterra's business objectives.
• Consolidate channel plans and sales growth estimates into comprehensive Sales and Customer plans.
• Regularly measure progress against plans and make necessary adjustments.
• Ensure that Sales and Customer Plans cover strategic priorities, execution plans, category sales values, sales rep development, and demand forecasting.
• Serve as the primary point of contact for key customers and distribution partners.
• Proactively communicate with customers and partners to build strong relationships and ensure timely service.
• Monitor and assess the performance of distribution partners' sales and supply chain operations.
• Identify and develop opportunities for customer acquisition and growth.
• Develop business with key customers by working with stakeholders such as Senior KAM, Marketing, and Chefs.
• Identify potential customers and leverage foodservice trends and information to develop them.
• Ensure that distribution partners have the capacity and capability to develop and maintain customer services.
• Track and report on business performance against plans.
• Identify areas for improvement and implement corrective actions.
• Provide regular updates to management on progress and achievements.

Requirements

• Bachelor’s degree in Food Science or related field
• Master's degree in a commercial field is a strong advantage
• Minimum 5 years of experience in key account management in the foodservice or food industry
• Strong understanding of foodservice ideation principles
• Distributor management experience
• Experience in managing structured customer proposition projects and trade marketing initiatives
• Excellent business planning skills
• Strong English communication skills
• Ability to influence others
• Strong ability to collaborate and possess high flexibility to adapt to work with different people (internal and external stakeholders)

Benefits

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Huneety A.I Salary Estimate
50,000 - 85,000 THB per month