Customer Service Executive

FLS Group (Si Racha, Chon Buri)

Chonburi, Thailand

We keep the world moving, by deploying the best expertise to craft tailor-made solutions that solve the most challenging logistic problems all around the world. Our 30-year track record, our personal service approach and our excellent know-how have been keys to our success – positioning us as one of the region’s leading logistics services providers. Today, our interconnected supply chain solutions are tailor-made to keep your world in business. · FLS Projects · FLS Logistics · FLS Warehousing · FLS Trading

About this position

The Customer Service Executive is responsible for managing shipments, building customer relationships, and ensuring customer satisfaction while coordinating with various stakeholders.

Responsibilities

• Responsible for shipment both import, export and coordinate with external and internal party until shipment complete as per customer requested
• Be the primary point of contact for the Customers and internal FLS offices
• Actively build strong relationships with customers and gain knowledge of their business needs
• Ensure smooth execution of the end-to-end process, by working closely with the customer and internal stakeholders
• Proactively track shipments and notify customers of changes/deviations from the plan, post discussion with sales owner, communicate solutions or mitigating plans for the shipment
• Own of all customer issues and engage relevant stakeholders as needed
• Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge
• Monitor booking trends and follow up with customers to maximize volume performance and superior service delivery
• Be fully responsible for customer satisfaction
• Ensure timely and accurate submission of all relevant documents
• Check import, export documentation and payment receipt
• Ensure collection of all outstanding debts before release shipment
• Actively drive continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Identify, measure, and maintain key performance indicators
• Perform other duties as assigned by Manager

Requirements

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or other related fields
• Minimum 3 years’ experience in Customer Service roles in Logistics Industry
• Proficient in both written and spoken English
• Proficiency with the Microsoft Office suite (Excel, Word, Outlook, and PowerPoint)
• Strong communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with clients
• Solid understanding of transportation and logistics concepts, including modes of transportation, routing, and regulatory requirements
• Ability to work independently and as part of a team in a fast-paced environment
• Strong problem-solving and decision-making abilities