Product and SaaS Metrics Analyst
FlowAccount (Bangkok)
Bangkok
Bangkok,
Thailand
FlowAccount is a Thai Tech Startup, founded in 2015. We are the innovators of FlowAccount online accounting software and FlowAccount Payroll online payroll software through the cloud SaaS (Software as a Service). Our software is for small business owners and for those who are starting their own business to have the tools needed for an easy to use do-it-yourself accounting and payroll for employees.
We understand very well that business owners who start a business by themselves or with a small team often encounter problems when doing accounting and payroll. Especially for new business owners this could be a complex job which takes a lot of work. Therefore this is the starting point for us to develop accounting systems so that business owners can have the tools to manage their accounting. These tools are to help save time with functions such as opening documents, record expenses, and manage stock. As well as features to see company’s income and expenses to help increase your ability to compete and keep up with business current situation.
We place an utmost importance on data security. We choose cloud database service from Amazon Web Services that meets the international security standards. Our software can be used through both websites and mobile applications; thus enabling you to work anywhere with your employees on the same database.
FlowAccount has over 120,000 active users and is regarded as the leading online accounting solution for small businesses in Thailand. Furthermore, we have gained confidence from leading international investors which include Sequoia Capital India, a world class Venture Capital investor from U.S., Money Forward, a Tokyo SaaS/fintech startup accounting software, SBI Investment, Japan's leading fund, Golden Gate Ventures Singapore and domestic venture capital Beacon VC (Kasikorn Bank’s Venture Capital), and 500TukTuks.
We also extend payroll to cover the management of employees to be more efficient and save time. Therefore we have developed an innovative payroll program, which has the function to make monthly and daily payroll. There are dashboards to show expenses related to salary and can connect with FlowAccount for a fuller accounting scope. This software is also highly secure by Kasikorn Bank's K-Cash Connect Plus system which currently has more than 10,000 users.
Our FlowAccount team hopes that FlowAccounting accounting software and FlowAccount Payroll will be a part in driving all business owners to have the tools to manage their business conveniently, quickly, timely and efficiently to allow Thai SMEs to run business with technology and succeed
About this position
We are looking for a skilled and data-driven Analyst to join our team and help us grow. This role will focus on tracking and analyzing product KPIs, SaaS metrics, and customer data to provide actionable insights that drive business growth. If you are passionate about data and thrive in a fast-paced SaaS environment, we’d love to hear from you.
Responsibilities
• Monitor and analyze product KPIs (e.g., feature adoption, user engagement, retention).
• Track key SaaS metrics, including MRR, ARR, churn, CAC, and LTV.
• Build and maintain dashboards and reports for cross-functional teams.
• Identify trends and opportunities to improve product performance and customer success.
• Collaborate with marketing, product, and sales teams to develop growth strategies.
• Present findings and recommendations to stakeholders clearly and effectively.
Requirements
• Bachelor’s degree in Data Science, Business, Economics, or related field.
• Proven experience in data analysis, ideally within a SaaS or tech company.
• Proficiency with tools like SQL, Excel, Tableau, or Power BI.
• Strong understanding of SaaS metrics and their impact on growth.
• Excellent communication and presentation skills.
• Ability to work independently and manage multiple priorities.
• Experience with Python or R for data analysis.
• Knowledge of product analytics tools like Mixpanel, Amplitude, or Google Analytics.