Ocean Freight Operations Associate

Flexport (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Look around your room. Everything you see was built all over the world. Yet, though we're more connected than ever, our ability to ship, store, and trade goods has remained fragmented. It takes up to 20 companies to move one shipment, each with its own systems and processes. Flexport’s Platform simplifies global trade by connecting everyone in the supply chain. We’re setting a new standard for global trade.

About this position

As an Ocean Freight Operations Associate at Flexport, you will play a crucial role in supporting the Ocean Team by managing ocean shipments, collaborating with various stakeholders, and enhancing customer experience while ensuring seamless operations.

Responsibilities

• Coordinate day-to-day shipment assignments and operations with internal and external stakeholders. Regular communication with local partners and carriers
• Run FMT (our internal Fulfillment Management Tool) twice daily to assign schedules to shipments for partners to place bookings on with carriers
• Maintain FMT data including allocation, sailing schedules, cut-off dates, etc
• Execute pre-bookings, support/hypercare trial shipment and submit rollover list if necessary
• Create best practices, work on function enhancements, do automation study and provide feedback to tech/engineering teams
• Conduct data analysis on utilization and forecasts vs allocation
• Manage and resolve exceptions and escalations through the operations process in a timely manner based on agreed SLA’s
• Build and develop local carrier relationships including coverage of carrier meetings, performance metrics, market intelligence collection (extraloader plans, omissions and blank sailings)
• Work with the Ocean Procurement and Allocation & Yield on allocation planning and escalation handling. Manage hard allocation and give feedback to Allocation & Yield on requirements.
• Prepare forecasts and request soft allocation to match surplus demand in order to secure space for our clients
• Optimize through net revenue steering and deadfreight performance

Requirements

• Passion for ocean freight
• Ability to collaborate with parties across the organization
• Capability to work in a dynamic environment balancing multiple priorities