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Business Development Executive

FCC (Thailand) Co.,Ltd.
FCC (Thailand) Co.,Ltd. (MRT Phawana)
Bangkok, Thailand 🇹🇭
FCC (Thailand) Co.,Ltd.
FCC is the tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT, CRM, and CX Tech solutions.” fcc services (fcc), former First Contact Center, was established since 2003 as a pioneer to offer exceptional customer experience services and most comprehensive 24-hour outsourcing contact center providing voice and non-voice customer services, assistance services, customized reward/privilege programs, and CRM solutions to build customer relationship between leading multinational corporations and their customers. Over the past few years, fcc has focused on offering expert and customizable CRM & CEM technology solutions ranging from designing Customer Data Platform (CDP), developing CRM software, to first-party data collection.

About this position

fcc is the tech-based firm specializing in customizing CRM & CEM technology solutions and providing OMNI-CHANNEL customer service centre to key customers of our corporate clients. With the solid road to IPO, fcc seeks the potentials to join an exciting ride to extensively expand our business and manage relationship with our key clients together.

Responsibilities

• Provide consultation to corporate strategy, marketing, CRM/CEM and Customer touchpoints and also align such strategy with IT solutions.
• Design and develop workflow / customer experience journey which are empowered IT solutions.
• Provide custom-designed CRM/CEM programs that align with strategic initiatives in the light of cutting-edge research, client performance gaps and world-class benchmark.
• Manage the prospects/leads from digital channels.
• Provide initial consultation and convert them to “client”.
• Complete the sales optimization journey to grow the business impact; schedule/coordinate meetings, conferences, special events, and appointments arrangements.

Requirements

• Must possess at least a Bachelor's degree preferably with a focus on Marketing, Economic, Business, Advertising, Communications, Public Relations and/or Business Administration.
• New graduates are welcome.
• Experience in design and creation of marketing documents and business proposal is a plus.
• Prior experience in the Consultative or Solution Selling is a plus.
• A team player.
• Agile learning, responsible, positive attitude, and self-enthusiasm.
• Good interpersonal skill.
• Good command both spoken and written English will be a plus.
• Strategic thinking.
• Highly detail-oriented.
• Be able to work on results-based work environments.