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Agent-Air Export Customer Service

Expeditors (Thailand)
Expeditors (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Expeditors (Thailand)
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. As a service-based company, we don’t own the aircraft, ships, or trucks we use every day. This means we can be highly flexible in our approach to supply chain management, and very effective at finding the best route and pricing options.

About this position

The Agent-Air Export Customer Service position at Expeditors involves managing air export orders, ensuring compliance with procedures, and providing excellent customer service in a dynamic environment.

Responsibilities

• To take orders and make freight and document pick-up arrangements.
• To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.
• To review, check and verify air export documents as provided by shippers.
• To strictly follow export-handling procedures as established by the management.
• To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.
• To do shipment tracking and advise local or oversea customers and offices on any discrepancies.
• To communicate with overseas offices, local vendors and customers on shipment inquiries and to handle customers’ complaints.
• To handle & achieve company’s quality system such as IO, OPS, Training hours, EXCEL.
• To take up additional assignments as required to meet with the Company needs.

Requirements

• University graduate, preferably with minimum 1 year's relevant experience.
• Be able to work under pressure and in time frame.
• Good communication in English.
• Fluent in Thai.
• Well-versed in MS Office.