Eurokars Group is a well-diversified, customer-oriented leader in the automotive industry, synonymous with premium, luxury, supercar and hypercar brands. As the largest privately-owned car distributorship in Singapore with 38 years of experience, the Group manages legendary marques in Singapore, Indonesia, China and Australia. The Group operates its own in-house suite of Leasing, Rentals, Pre-Owned, Body and Paint, and Automotive Finance and Insurance services, assuring customers of exceptional customer service, reliable sales and aftersales support and state-of-the-art workmanship throughout their entire ownership journey.
Since its establishment in 1985, the Group has enjoyed significant growth, with every brand under its flagship boasting a remarkable track record and setting new benchmarks. The industry accolades that the Group has garnered, including the Enterprise 50 Awards and Business Superbrands, are further testament to its notable success.
As a Service Advisor, you will be the first point of contact for our clients, ensuring their Maserati vehicles receive the best care. You will guide customers through the service process, from initial consultation to vehicle handover, ensuring a seamless and premium experience.
Responsibilities
• Act as a liaison between customers and the service department, ensuring clear communication and timely updates.
• Provide expert advice on vehicle maintenance and repairs, addressing customer inquiries with professionalism.
• Prepare detailed service reports and ensure all necessary paperwork is completed accurately.
• Coordinate with technicians to ensure services are completed on time and to Maserati standards.
• Promote additional services and products to enhance customer satisfaction and vehicle performance.
• Ensure customer satisfaction and resolve any issues or concerns promptly.
Requirements
• Previous experience as a Service Advisor in the automotive industry, preferably with premium or luxury brands.
• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Strong organizational skills and attention to detail.
• Technical knowledge of vehicle maintenance and repairs is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Fluency in both English and Bahasa Indonesia is required.
Benefits
Huneety A.I Salary Estimate
5,000,000 - 12,000,000 IDR per month
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