Quality Engineer (Customer Quality)

Essilor Group (Rayong)

Rayong, Thailand

Essilor is a leading French global enterprise in ophthalmic optical products operating in more than 100 countries with over 60,000 employees worldwide. Today we provide solutions to correct and protect the visual health of the 7.7 billion people in the world. The Essilor Group has always developed a strategy of sustainable partnerships. We’ve expanded our field of activities In order to better meet this challenge and accelerate the Essilor Group’s growth. Innovation and partnerships are the cornerstones of our growth. We enjoy a strong corporate culture, a result of its more than 165 years of history. It is based on values of entrepreneurship, respect for others, shared trust, cooperation spirit, diversity, and innovation. Essilor offers all talents great professional challenges and enriching, diverse career paths in an environment that encourages individuals to be themselves and fulfil their potential.

About this position

Report to Quality Manager, the Quality Engineer main missions are to maintain and improve of product quality to serve customer satisfaction. And to cooperate with operation team to investigation of nonconformance product to lead the key process to find an action / solution to prevent the issue reoccurrence.

Responsibilities

• To set up a clear sampling plan with clear instruction for inspectors to validate/inspect the product before ship to customer.
• Work as closer with operation team to improve of product quality issue.
• To establish and review the product quality management procedure and work instruction.
• To ensure that the inspectors are work according to the instruction was given and written.
• To monitor customer satisfaction and identify any improvement from the customer experience.
• Reduce and analyze customer complaints for determining the action to prevent recurrence.
• Determine quality improvement factors.
• To investigation and analyze of each customer complaint and feedback to operation team to come up with the appropriate action plan via KAIZEN, NCR or 8D report.
• Fast initial feedback to customers.
• Coordinate with production department and related sections in the resolution of quality problems and in analyzing these problems for continuous improvement.
• To ensure the new product, new raw material, new machine had been validated properly before release to production.
• To manage any change in organization.

Requirements

• Minimum of 3-5 years working experience in Quality assurance, Quality control, Quality system.
• Bachelor's or master’s degree in science/engineering or equivalent.
• Strong knowledge of Problem solving skill, 8D, NRC report.