Customer Service Officer

Essilor Group (Rayong)

Rayong, Thailand

Essilor is a leading French global enterprise in ophthalmic optical products operating in more than 100 countries with over 60,000 employees worldwide. Today we provide solutions to correct and protect the visual health of the 7.7 billion people in the world. The Essilor Group has always developed a strategy of sustainable partnerships. We’ve expanded our field of activities In order to better meet this challenge and accelerate the Essilor Group’s growth. Innovation and partnerships are the cornerstones of our growth. We enjoy a strong corporate culture, a result of its more than 165 years of history. It is based on values of entrepreneurship, respect for others, shared trust, cooperation spirit, diversity, and innovation. Essilor offers all talents great professional challenges and enriching, diverse career paths in an environment that encourages individuals to be themselves and fulfil their potential.

About this position

EssilorLuxottica is seeking a Customer Support Officer to assist customers with order status, technical problems, and ensure all orders are handled with utmost importance to meet service levels.

Responsibilities

Customer Support Officer responsibilities include:
• Be contact channel with customers
• Prompt to support customer after received require
• Daily monitor volumes and follow up to ensure actual order placement are achieved volume per plan
• Carried out Customer Requirement
• Follow up production for customer’s order to meet service level
• Ensure the service rate for the customer’s area in target
• Communicate closely with technical support team for the smooth system operation.

Reporting:
• Prepare weekly and monthly KPI
• Prepare Order Status Report.
• Prepare the Daily report as customer requirement.
• Monthly statement provides to customers

Project:
• Participate actively in new project implementation relate with customer service area
• Perform other duties as assigned

Requirements

Must have Required skill and qualifications:
• Bechelor degree (or equivalent) in Business Administrative or related filed
• 0 to 1 year of experience (new graduate is welcomed)
• Good knowledge of English (Speaking, Reading, Writing)
• Excellent computer skills, including proficient in Microsoft office (Excel, Word, Powerpoint etc.)
• Able to work under pressure and able to work flexible shift

Preferred skill and qualifications:
• Knowledge of customs regulation and shipment process
• Experience with mu