Business Performance Manager

Ericsson (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Creating game-changing technologies and services that shape our future - that's what we do. By combining creativity, expertise and technology, we open new possibilities in communication for you. And together, we support in resolving global challenges. For example by mitigating climate change and connecting every school in the world.

About this position

Ericsson is seeking a dynamic and driven individual for the role of Business Performance Manager. The successful candidate will be responsible for managing contracted Managed Services (MS) cost control & scope, streamlining the fulfilment of obligations by all parties and boosting customer satisfaction.

Responsibilities

• Monitor the financial performance of delivered services, ensuring cost levels are maintained while securing contract fulfilment and customer satisfaction.
• Work with the various program streams to produce accurate financial cost forecast, taking into account any SLA penalties, risk, 3rd party & Ericsson internal costs etc.
• Work with the MSCOO to provide monthly accurate forecast updates into Ericsson KAM and Finance functions
• Coordinate & facilitate monthly and quarterly internal governance forums at local MS, Thailand CU and MOAI levels
• Define and manage the Contracted MS scope and WLA Management Framework.
• Establish effective procedures for controlling contracted scope and ensuring requirements fulfilment.
• Regularly review service contracts and internal Working Level Agreement, confirming all commitments are met.
• Proactively manage contract execution and handle deviations with respect to scope and volume.
• Identify potential add-on sales opportunities from the execution of the MS contract.

Requirements

• Project Cost Management.
• Business Requirements & Reporting
• Efficiency Improvement in Service Delivery.
• Staffing.
• Change Control.
• Operational Excellence.
• Operational-Level Agreement.
• Contract Lifecycle Management.
• Service Delivery Business Understanding.
• Project Scoping.
• Service Delivery Models and Strategy.
• Commercial Management.
• Work Level Agreement (WLA) and Service Level Agreement (SLA).