Customer Quality Engineer

ENNOVI (Indonesia) (Batam, Riau Islands, Indonesia)

Riau Islands, Indonesia

ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and manufacturing customized interconnect and high-precision system solutions for electric vehicles. The company is fully dedicated to the mobility market with the agility to act at speed in realizing EV OEMs’ needs, from product, process, and manufacturing, on a global level. ENNOVI is accelerating EV market customers’ ideas and requirements through end-to-end competencies in battery systems, power and signal interconnect needs. Headquartered in Singapore, ENNOVI has more than 10,000 employees across 15 sites globally, where all its activities are socially responsible, with minimal environmental impact. ENNOVI. Electrify faster.

About this position

Customer Quality Engineer will be direct interface with customer related to quality matters.

Responsibilities

• Direct interface with customers on product introduction requirements
• As a communication channel between customer on quality concerns & requirements
• Work closely with process owners pertaining to quality matters.
• Drive root cause analysis, corrective and preventive actions with process owners for part quality resolution
• Generate 8D reports to customers and closely follow up
• Responsible for tracking and driving field returns units with process owners and customers
• Monthly process control plan audit to confirm the manufacturing readiness

Requirements

• Degree in Mechanical Engineering or equivalent
• At least 3-5 years of relevant working experience in supplier/customer quality role
• Possess strong analytical and report writing skill
• Knowledge of 8D methodology; statistical tools such as cause and effect