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About this position

Application and Processing Engineer must be extremely knowledgeable in their field of expertise and possess solid technical aptitude. As an Application Engineer, we expect you to be an excellent communicator, able to explain complex subjects in a understandable and interesting way and clarify all questions the customer raises. You need to have a clear understanding of how injection moulding machine works. As a Processing Engineer, we expect you to have a detailed and deep understanding of the problems faced by our customer. This requires in-depth understanding of injection molding theory and its interactions of the mould and other peripheral equipment. You would also be required to train the customers on how to use the machine, as well as training them on problem solving skills in injection moulding.

Responsibilities

• Be in regular exchange with ENGEL Global group
• Perform customer visits to assist sales on machine specification (alone or with sales)
• Perform customer visits to clarify technical questions
• Support the customers and the Service Team on their injection molding problems
• Facilitate mould trials and machine demonstrations at Showroom for customers and during seminars
• Report on the problem at the customer’s site after each visit
• Exchange with ENGEL China application team on cases.
• Learn to use various ENGEL Tools(computer tools)
• Formulate outstanding cases to the Service Coordinator to find solutions, and stay updated with the outstanding cases until the case is closed
• Preparing and conducting training courses for customers
• Keeping all training topics up to date
• Follow-upon the standard documentation and working process
• Undertake ENGEL Trainings relevant to the job of Application and Processing Engineer
• Keep the showroom, included equipment maintained and prepared
• Keep the showroom clean, tidy, and presentable
• Keep track and record showroom equipment and consumables
• Keep the Training Room and included PC’s maintained and VirtMold up to date
• Reach out to customer regularly to attract them to purchase training
• Stay updated with new ENGEL product

Requirements

• B2 English (Spoken and Written), IELTS 5.5-6.5
• Bachelor’s degree in Mechanical Engineering, Mat