Senior Field Service Engineer (Surabaya-based)

Endress+Hauser Group (Indonesia) (Surabaya, East Java, Indonesia)

East Java, Indonesia

Endress+Hauser is a global leader in measurement and automation technology for process and laboratory applications. The family company, headquartered in Reinach, Switzerland, achieved net sales of approximately 3.3 billion euros in 2022 with a total workforce of more than 16,000. Endress+Hauser devices, solutions and services are at home in many industries. Customers thus use them to gain valuable knowledge from their applications. This enables them to improve their products, work economically and at the same time protect people and the environment. Endress+Hauser is a reliable partner worldwide. Its own sales companies in more than 50 countries as well as representatives in another 70 countries ensure competent support. Production facilities on four continents manufacture quickly and flexibly to the highest quality standards. Endress+Hauser was founded in 1953 by Georg H Endress and Ludwig Hauser. Ever since, the company has been pushing ahead with the development and use of innovative technologies, now helping to shape the industry’s digital transformation. 8,700 patents and applications protect the Group’s intellectual property.

About this position

We are looking for a Senior Field Service Engineer to join our dynamic team in Surabaya, Indonesia. This role is responsible for carrying out service visits for our instruments at customers’ sites from Central Java to Papua, Indonesia.

Responsibilities

• Delivers post-sale services at customer sites, including installation, maintenance and repair of Endress+Hauser products to ensure that the products function properly
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance
• Support customer in finding solutions, whether technical or non-technical, related to Endress+Hauser products.
• Regularly process the administration of the work performed
• Provide training and instruction to employees at customers’ sites

Requirements

• Bachelor’s/graduate degree in Electronics Engineering or a similar qualification
• 3 - 5 years’ experience of working in a service environment
• Knowledge of IT applications, MS Office (proficient user in Word, Excel, PowerPoint, SFDC, SAP)
• Familiar and hands on with process instrumentation products. Familiarity with instrumentation products would be advantage
• Have a good notions in English (writing and speaking). Proficiency in the Chinese language is an advantage
• Willingness to travel all areas covered within the scope of this role
• Enthusiasm, proactive and able to work independently
• Strong problem-solving skills and the ability to communicate effectively with customers of various backgrounds