Back to job search

Customer Service and Sales

ELSHE Group
ELSHE Group (Sleman, Yogyakarta Special Region)
Yogyakarta, Indonesia 🇮🇩
ELSHE Group
ElshéSkin is a growing local skincare and cosmetic brand. Until now, we have expanded our market throughout the country with one aesthetic clinic and offline store in Jogjakarta. ElshéSkin is supported with standardized factory with certification of CPKB, CGMP, and professional and certified dermatologist.

About this position

The Customer Service and Sales position requires maintaining a positive and professional attitude towards customers, responding to inquiries and complaints, and achieving sales targets through excellent customer service.

Responsibilities

• Maintain a positive, empathetic and professional attitude towards customers at all times through the website / ecommerce / market / application, social chat & chat application (wa / line)
• Respond to customer questions immediately
• Acknowledge and resolve customer complaints
• Provide feedback about the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments and complaints
• Processing orders, forms, applications and requests
• Responsible for achieving sales targets through average sales and repeat customers

Requirements

• Minimum education of SMA / K or Diploma or Bachelor
• Minimum of 1 years experience in a similiar position
• Has experience in the field of customer service via digital chat such as website / ecommerce / marketplace / application, social chat & chat application (wa / line)
• Having experience using systems like Qiscuss / Freshdesk / Zendesk
• Having experience increasing conversion rates via chat
• Having experience to achieve sales target using the method of up selling or cross selling
• Has a good communication, negotiation, analytical, and problem solving skill
• Skincare enthusiast
• Willing to work shifting time
• Placement : Yogyakarta