Technical Project Manager (Chatbot AI)

Elabram Recruitment (Bangkok)

Bangkok

Bangkok, Thailand

Elabram Group is responsible for the global business of Elabram HR Solution, Elabram Telco, and Axdif, with a more than 20 years history and core competencies in human resources and telecommunication consultancy. The company has successfully placed more than 83.000 talents and served more than 118 clients worldwide. In its four business divisions, Elabram Group is continually expanding its capability and innovation to align customer needs.

About this position

If you are passionate about leveraging conversational AI technologies to drive impact projects, we would love to hear from you.

Responsibilities

● As an Technical Project Manager (AI Chatbot), you will be responsible for managing the end-to-end delivery of conversational AI initiatives, overseeing project planning, execution, support & maintenance and ensuring successful outcomes.
● This role requires technical knowledge, project management expertise, and the ability to collaborate effectively with cross-functional teams.
● Managing Conversational AI (CAI) solution implementations to customers.
● Providing technical guidance and support to pre-sales and sales teams.
● Coordinating with various teams; Sales/Business Development, UXUI, Data, etc.
● Analysing business and technical requirements, prototyping integrations, designing the overall solution architectures.
● Managing project teams of conversation designers, system analysts, customer support and billing specialists.
● Developing and maintaining comprehensive project plans, including task assignments, milestones, dependencies, adherence to plans and schedules, and resource allocations.
● Identifying delivery risks, and developing mitigation strategies and solutions.
● Managing execution against customer expectations and contract commitments.
● Making recommendations for optimization of project budgets and cost-effective solutions.

Requirements

● Proven Tech/IT project management / Pre-sales engineering / IT consulting – preferably in the field of AI, CAI, Natural Language Processing (NLP), or some enterprise IT solutions implementation.
● Bachelor's degree in Software Engineering, IT, Computer Science, or related fields.
● Knowledge of Rest APIs, 3rd-party software integrations and SaaS applications.
● 2 years of experience in the AI field is preferable.
● Experience in AI/chat bot or voice bot design would be an advantage.
● Experience in IT Solution or SaaS design flow.
● Experience in B2B environments would be advantageous.
● Knowledge of project management methodologies and tools.
● Demonstrated ability to prioritize tasks, manage multiple projects.
● Excellent communication in English and Thai.